Mediators should ensure that each party is fully heard and participating in the mediation process and has positive image.

1.       Mediators should ensure that each party is fully heard and participating in the mediation process and has positive image. When necessary according to the condition, the mediator should behave just like fellow with clients. A mediator estimates about issues and confirms understandings among parties to ensure that the participants are willing to solve problems.  Mediators should hears stories from both parties and draw conclusion according to their arguments by ignoring negative points.  Whole mediation process is based on the hearing of stories.